Closing Feedback Loops and Enhancing Accountability

Mehjabeen Jagmag , Shailey Tucker
(2014)

Interactive Voice Response System: Closing Feedback Loops and Enhancing Accountability in the Mid- Day Meal Scheme

The field notes series seeks to document the implementation of accountability mechanisms built into key government programs for service delivery. The current note summarises the key issues affecting the Mid-Day Meal Scheme in Uttar Pradesh and Bihar, and suggests policy recommendations for improving the scheme. It focuses primarily on how the Interactive Voice Response System (IVRS) can be used to strengthen the Scheme.