Delivering Services the Smart Way

Mandakini Devasher Surie
(2010)

E-governance can improve service delivery by connecting citizens directly with service providers. In recent years,central and state governments in India have been experimenting with technologies such as smart cards to help deliver large scale social sector programmes more efficiently. This policy brief examines the use of smart cards in India and explores the potential of these cards to make service delivery more efficient and accountable.