Right of Citizens for Redressal of their Grievances

Swagata Raha
(2010)

This brief analyses the key features of The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011 (referred to as the GR Bill in the Policy Brief). The bill was introduced in the Lok Sabha in December 2011, in the wake of the public furore over the Lok Pal Bill.  It forms a critical part of the wider institutional mechanisms being developed to address corruption and is likely to have far-reaching consequences on citizens’ day-to-day interactions with government. However, unlike the Lok Pal, this bill has received scant attention and analysis on the grievance redressal mechanism proposed has been limited. This brief attempt to address this gap.