The Post Office Paradox

Yamini Aiyar , Sharanya Bhattacharya
(2016)

Elementary education administrators at the block level primarily perceive themselves, or report themselves to be, disempowered cogs in a hierarchical administrative culture that renders them powerless. They refer to their own roles and offices as “post offices,” used simply for doing the bidding of higher authorities and ferrying messages between the top and bottom of the education chain.

Using the case of education delivery, this paper attempts to probe an administrator’s perspective in resolving the implementation problem at the last mile and is based on detailed primary fieldwork in Bihar and Andhra Pradesh along with some quantitative surveys conducted in Rajasthan, Maharashtra and Himachal Pradesh. It endeavours to trace the “cognitive maps” of administrators by capturing how last mile public servants see themselves and their jobs, and how notions of job performance are internalised and interpreted within the administrative context of elementary education in India.