In 2010, the Government of Madhya Pradesh passed the Public Service Guarantee Act or Lok Sewaon Ke Pradan Ki Guarantee Adhiniyam. In 2011,eight more States enacted similar legislation guaranteeing cit.....

This brief looks at the legislative framework pertaining to oversight agencies or Ombudsman in select Commonwealth countries such as Australia, New Zealand, Pakistan, South Africa and United Kingdom,.....

A Review of the Working of the Karnataka State Human Rights Commission and the Commission for Women It is widely acknowledged that India’s accountability institutions – parliament, judiciary,ov.....

This brief analyses the key features of The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011 (referred to as the GR Bill in the Policy Brief.....